Mayor Adams Announces New Model to Have City’s 911 Mental Health Crisis Response Initiative, B-HEARD, be Fully Operated by NYC Health + Hospitals

Under New Model, B-HEARD Teams Will Continue to Respond to 911 Mental Health Calls With Medical and Mental Health Professionals Working Under NYC H+H

FDNY EMTs Previously Assigned to B-HEARD Will Be Reassigned to Other Emergency Response Units as Part of City’s Efforts to Improve Ambulance Response Times

Announcement Builds on Mayor Adams’ Commitment to Supporting New Yorkers with Serious Mental Illness and Treating Mental Health Crises as Public Health Issue

B-HEARD Teams Have Responded to Nearly 35,000 Calls Since Launching in 2021

Nov 14, 2025