988-911-311

New York City 988

New York State 988

A crisis is a mental health or substance use concern that is hard to handle and requires help to return to normal. It can be sudden or related to some other event in your life. Not sure if you are having a mental health crisis? Call 988 and talk it through with a crisis counselor.

Call 988 for a mental health crisis and for mental health and substance use crisis support. 988 accepts calls, texts, and chats 24 hours a day, 7 days a week, and every day of the year.

988 can also help even if you are not in crisis—it is a resource you can use if you want to talk to someone about your or someone else’s mental health or substance use.

Contact 988 for free, confidential mental health and substance use support:

• Talk to trained crisis counselors.
• Speak to a peer counselor with lived experience.
• Interpreters available in 200+ languages, including ASL.
• No insurance or ID required.

988 can also refer you to in-person support, when appropriate. Crisis Counselors can connect you to Mobile Crisis Teams, who can visit at home or school in just a few hours during an emotional crisis.

988 may connect callers to 911 if there are immediate concerns about safety. Otherwise, police are not typically involved in 988 calls.

Any kind of suicidal thoughts or behaviors.

This could look like, but is not limited to:

• Someone confides in you that they are considering harming themselves.
• Thoughts about hurting or killing yourself

Emotional distress, overwhelming stress, or inability to function in daily life.

This could look like, but is not limited to:

• Trouble getting out of bed
• Feeling on edge or jumpy
• Expecting the worst and looking out for signs of danger
• Loss of interest in things you normally enjoy and/or feeling hopeless
• Anxiety, depression, insomnia, eating disorders, anger, or similar struggles
• Concerns about someone else’s mental or behavioral health

Support services and resources, including:

• Mental health or substance-use referrals
• Short-term counseling
• Peer support
• Coping strategies

911.Gov Website

Contact Your Local Precinct

Call 911 for a medical emergency, fire, crime in progress, and any life-threatening situations.

Call 911 for:

• Medical emergencies such as choking, difficulty breathing, chest pain & heart attack
• Someone at immediate risk of hurting themself or someone else
• Someone in immediate danger because of a health condition or other situation

If you are having a mental health crisis and are unsure if you should call 911, call 988 to talk through it.

When calling 911, the call taker will ask if you need fire, medical, or police and a few more questions about the situation.

An in-person response by police and/or emergency services may when you call 911. Federal guidelines permit 911 access to your exact location using geolocation technology.

At serious risk to themselves and/or others and requires immediate support.

This could look like, but is not limited to:

• Holding a weapon and threatening to harm themselves or others
• Dangerous behavior such as walking into traffic or on subway tracks
• Actively trying to harm themselves or end their life

Also requiring immediate medical help.

This could look like, but is not limited to:

• Trouble breathing
• Unresponsive
• Serious bleeding/injury
• Disorientation (e.g., don’t know basic information such as name/date)

311 NYC

Call 311 or 212-NEW-YORK (212-639-9675) to connect with us:

• Outside of New York City
• Using a Voice over Internet Protocol (VoIP) provider
• Using 711 or a teletypewriter (TTY) service
• Using a Video Relay Service (VRS)

Text 311-692

Send a text to 311-692 24 hours a day, 7 days a week, 365 days a year.

Message and data rates may apply.

Download the NYC311 App

File and track service requests on the go using your smartphone or tablet.

Download on Android

Download on Apple/IOS

311 is not for emergencies or mental health crises, but it can connect you to non-emergency City services and resources 24 hours a day, 7 days a week, 365 days a year.

Some of those resources include:

• Street outreach assistance for individuals living on the street or subway
• Same-day transportation options to care via Access-a-Ride and Medicaid
• Information on housing, food, and insurance benefits and support

311 services can be accessed by call, text, NYC311online and through the NYC311 App.

Contacting 311 will give you options to:

• Report issues and make complaints
• Check the status of service requests
• Discover services available through city programs
• Find sites in your community

311 can send a street outreach team to check on someone who may be living on the street or subway. The Department of Homeless Services (DHS) will send a mobile outreach response team within 1 hour to encourage the person to accept services.

311 is not intended for mental health crisis, but can connect you to resources that may help provide other types of support.

311 offers information and resources for:

• Housing and shelter
• Accessible transportation
• Food assistance
• Immigration
• Health insurance
• Health care
• Veterans and military
• Education

and more!