Re-imagining New York City's mental health emergency response

A new health-centered approach to mental health emergencies


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B-HEARD - the Behavioral Health Emergency Assistance Response Division - is part of New York City's commitment to treat mental health crises as public health problems - not public safety issues. For the first time in New York City's history, teams of health professionals - including EMTs/paramedics and mental health professionals - are responding to 911 mental health calls, beginning with a pilot program in East Harlem and parts of north and central Harlem.

Learn more about B-HEARD using the links below.

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To learn more about how the City is strengthening mental health crisis prevention and response, read this testimony from Susan Herman, Director of the Mayor's Office of Community Mental Health, delivered before the New York City Council in February 2021.



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