In New York City, everyone has guaranteed access to healthcare — including mental healthcare. Low- or no-cost services are available in many languages, in neighborhoods across New York City — regardless of insurance coverage, age, immigration status, or ability to pay. Use this guide to find the right kind of help.


If you'd like to order copies of this guide to distribute to your organization or community group, please reach out to press@mentalhealth.nyc.gov. If you'd like to print it yourself, download an easy-to-print guide here.

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GET HELP NOW


How can I speak to a mental health counselor for free? 

 

 

NYC Well, the City’s comprehensive behavioral health helpline, offers free and confidential support 24/7 by call, text, or chat. Counselors can provide:

     Immediate support for problems like stress, depression,
        anxiety, or drug and alcohol use,

     Crisis counseling and suicide prevention counseling, and

     Support from Peer Specialists, who have
        personal experience with mental health or substance
        use challenges


New Yorkers can reach out to NYC Well on behalf of themselves or someone else. Young people can call on behalf of their parents or caregivers, and anyone can call NYC Well on behalf of a child. Support is available for all ages and can be provided in 200+ languages.

     Call 1-888-NYC-WELL (1-888-692-9355)

     Text “Well” to 65173

     Chat online at nycwell.cityofnewyork.us

      Relay Service for Deaf/Hard of Hearing: Call 711

      Español: Press 3

     中文: Press 5

How can I get in-person help for an urgent behavioral health crisis?


If you are concerned for yourself, a parent or other family member, friend, or acquaintance who is experiencing (or at risk of) a behavioral health crisis, you can call NYC Well and request a Mobile Crisis Team.

From 8:00am to 8:00pm seven days a week, Mobile Crisis Teams typically arrive within hours to help people who are unable or unwilling to engage in care. Mobile Crisis Teams:

     Consist of mental health clinicians and peers,

     Serve both children and adults in their homes, and

     Provide crisis intervention, de-escalation, assessment
        and linkage to ongoing mental health and substance use 
        treatment and support


Insurance is not required to receive Mobile Crisis Team services, but insurance will be billed for people who have insurance coverage.

How do I get urgent mental health help for someone who may be homeless?


If you see someone in a public place and think they may be homeless and need urgent attention, call 311 and request a street outreach team. These teams offer immediate assistance, transportation to shelter, ongoing case management, and assessment for medical or mental health crises that may require emergency response.

How do I get emergency mental health help?


If someone is in imminent danger to themselves or others, or needs immediate medical attention, call 911.
Where appropriate, police officers and Emergency Medical Services personnel will respond and may transport someone to a hospital in an ambulance. 

What do I need to reach out on behalf of someone else?


If you reach out for services on behalf of someone else, it will be helpful to provide as much detail as possible about why you think help is needed. Be prepared to describe:

     • Symptoms or behaviors of concern,

     • Where the person can be located,

     • How they can be contacted, and

     • How long you have been noticing the need for help


This kind of detail can help providers respond with the right kind of support.

 

FIND A MENTAL HEALTH PROVIDER


How can I find a mental health provider?
 

 

 



NYC Well
can help find the right provider, regardless of your insurance coverage, using an extensive database of behavioral health providers in New York City.
 

     Explore NYC Well’s provider database or call
        1-888-NYC-WELL (1-888-692-9355) and ask a counselor
        for help finding the right provider

 

For New Yorkers with health insurance, in addition to calling NYC Well, you can also contact your health insurance company to find providers covered by your insurance.

 

For New Yorkers who do not have health insurance, the NYC Care program guarantees low-cost and no-cost physical and behavioral health services to New Yorkers. All services are provided through NYC Health + Hospitals.

      To enroll: Call 1-646-NYC-CARE (1-646-692-2273)

 

How can I get help for students and families?


Mental health support and resources are available for all students and families. Ask your school’s Parent Coordinator, School Social Worker, or Guidance Counselor for more information, or visit
 nyc.gov/schoolmentalhealth to learn how to access mental health services in the City’s public schools.

How can I connect to ongoing support for older adults or veterans?


Older New Yorkers:
Older New Yorkers (60 and up) who are isolated can request volunteer support through the Friendly Visiting or Friendly VOICES program. Older adults can get paired with a volunteer visitor or peer close to their age, or join a virtual group.

     • Reach out for support by calling Aging Connect
        at 1-212-244-6469

 
Veterans: For veterans who may need help, or someone to talk to, a volunteer from the veterans’ community can give them a supportive check-in call through Mission: VetCheck.     

     • Request a check-in for a veteran       

 

HELP FOR PEOPLE WHO ARE HAVING TROUBLE STAYING CONNECTED TO CARE

How do I get flexible community-based treatment for people with serious mental illness?


New York City’s Department of Health and Mental Hygiene offers a range of services for New Yorkers with a serious mental illness who have high service needs and are unable to connect or stay connected to site- or clinic-based treatment. These services can include care coordination or ongoing clinical support from an interdisciplinary mobile treatment team.


A referral is needed for these services, and the individual’s mental health provider — outpatient, inpatient doctor — can start the process of qualifying the individual for these services.


     
Visit the Mental Health: Single Point of Access website for
        more information

     This website includes a description of these services and
        the requirements for submitting a referral, which includes
        a recent psychosocial evaluation and a client consent form.
        For answers to questions on how to apply, email
        SPOASupport@health.nyc.gov

How do I get intensive help for people having difficulty staying connected to treatment and who pose an imminent risk to themselves or others?


In New York State, people with mental illness who are unlikely to survive safely in the community without help can be mandated by a court to participate in mental health treatment under a law called Assisted Outpatient Treatment (AOT), or Kendra’s Law. 


Almost anyone with personal or professional contact with the individual can make a referral including family members, roommates, healthcare professionals, treatment providers, and corrections, parole, or probation officials.


After a judge orders a person who meets the legal criteria to AOT, the person will be connected with the City’s AOT program, which will assign them to outpatient mental health treatment and will monitor their compliance to help them live successfully in the community. 


To learn more about how to begin the AOT process, visit this website or call one of the Assisted Outpatient Treatment Program’s main numbers:

     Manhattan AOT Team: 347-396-7373

     Queens AOT Team: 347-396-7004

     Bronx AOT Team: 347-396-7375

     Brooklyn/Staten Island AOT Team: 347-396-7374

FIND HOSPITAL-BASED TREATMENT

How do I get hospital-based treatment for mental illness?


Hospitalization, also known as inpatient mental healthcare, can help to stabilize people experiencing acute psychiatric symptoms. During an inpatient stay, physicians and other mental health professionals will establish a diagnosis and begin a treatment plan. Hospitalizations may extend for several days or longer while a patient stabilizes. At many hospitals, social workers will meet with a patient’s family to create a discharge plan to ensure patients will have a safe place to continue treatment after leaving the hospital.

 

To find out if hospitalization may be needed, New Yorkers can access immediate assessment, crisis stabilization, and urgent mental health support at Comprehensive Psychiatric Emergency Services Program (CPEP) sites in each borough:

     • Call 1-844-NYC-4NYC (1-844-692-4692) to find the
        Health + Hospitals Comprehensive Psychiatric
        Emergency Services Program (CPEP) closest to you, or
        visit NYC Well to find all CPEPs in New York City 
      

 

If a person is experiencing concerning symptoms and refuses to go to the hospital or participate in treatment, involuntary psychiatric assessment, which may lead to involuntary hospitalization, may be an option. If the person is conducting themselves in a manner that is likely to result in serious harm to themselves or others, there are several ways they can be assessed to determine what course of action to take:

You can contact certain medical professionals to assess the person of concern and determine the appropriate next step.

     Speak to the person of concern’s
        existing psychiatrist or mental health provider, if they
        have one who is known to you

     Call NYC Well to request a Mobile Crisis Team at
        1-888-NYC-WELL (1-888-692-9355), or

     • Call 1-844-NYC-4NYC (1-844-692-4692) to find the
        Health + Hospitals Comprehensive Psychiatric
        Emergency Services Program (CPEP) closest to you, or
        visit NYC Well to find all CPEPs in New York City 

 


You can file a petition for an emergency psychiatric evaluation through the court system. In New York, anyone can file a petition about someone else. You do not need a lawyer to file a petition. After a petition is filed, a judge will determine whether the person of concern is experiencing mental illness and engaging in disorderly conduct or conduct likely to result in serious harm to themselves or others. If so, the judge will issue a warrant requiring the Sheriff’s office to bring the individual of concern to the court, where they will be held until there can be a second hearing.

Depending on the results of this second hearing, the individual may then be taken to a hospital for a psychiatric evaluation:

     To find the appropriate court closest to you, call
        1-800-COURTNY (1-800-268-7869). For more information
        on New York State court operations during the COVID-19
        pandemic, visit nycourts.gov or call the coronavirus hotline
        at 1-833-503-0447

 

If someone is in imminent danger to themselves or others, or needs immediate medical attention, call 911. Where appropriate, police officers and Emergency Medical Services personnel will respond and may transport someone to a hospital in an ambulance. Medical professionals at the hospital will determine whether the person of concern meets the criteria for involuntary hospitalization. 

PEER SUPPORT

Where can I find peer support?


New York City has free clubhouses that provide supportive communities for people with a history of mental illness and substance misuse.
Designed to help people rejoin society and maintain their position in it, clubhouses offer mutual support from other members, professional staff support, work training, educational opportunities, and social connection.

 

     To find a Clubhouse, call NYC Well at 1-888-NYC-WELL
        (1-888-692-9355
) or visit NYC Well and search for
        “clubhouse”

How do I become a peer?


Through the New York Peer Specialist Certification Board, individuals with personal experience with mental illness can receive training and become certified as a peer specialist. Peer specialists are recognized as qualified professionals and can work in a number of different areas to support others in their recovery journey.

 

     To learn more about the benefits of becoming a
        peer,
and how to obtain certification, visit nypeerspecialist.org

SUPPORT FOR FAMILIES, FRIENDS AND CAREGIVERS  

How do I join a support group?


If someone you love is experiencing a mental health challenge, it may be helpful to learn how to support your loved one while also taking care of yourself.


Support groups, facilitated by people who have experience caring for someone with a mental health condition,
can offer important information and community.


NAMI NYC offers many different support groups for families and friends of people with mental health conditions:

     • Find a calendar of support groups

      Call NAMI’s helpline at 1-212-684-3264 for
        more information

     

To learn more about mental illness and the support available to caregivers and loved ones of people experiencing mental illness, visit this page on NAMI's website.

 

Where can I find family counseling?


Family counseling from a professional mental health provider
can help to improve communication, help you and your family members better understand family dynamics, and build stronger relationships with one another.

NYC Health + Hospitals offers expert care provided by bilingual-bicultural therapists in Family Therapy programs offered at clinics citywide:

     • To make an appointment or find the clinic closest to
        you, call 1-844-NYC-4NYC (1-844-692-4692)


NYC Well’s database of behavioral health services
includes over 600 providers that offer family counseling:

     • Visit NYC Well and search “family counseling"

     • This directory allows you to narrow results
        by neighborhood, language spoken, and insurance type


You can also contact NYC Well and ask a counselor for help finding a family therapy provider who meets your needs.